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Warranty and Returns

Our Warranty and Return Conditions

 

mersanmutfak.com all of the orders you have placed are sent to our customers via cargo. There are several issues that need to be considered when delivering your cargo company order. Your orders are delivered to the contracted cargo within an average of 3 working days. An e-mail is sent to you regarding the order placed for the cargo and the cargo reference number belonging to your order is indicated. There are no deliveries on Sundays due to the fact that cargo companies do not work.

 

 

How should I receive the cargo package?

 

The cargo company wants to deliver the product and leave immediately because it is racing with time, but there is a sensitive issue. The signature should not be signed on the cargo form without receiving your cargo package. Before signing the cargo report, please check whether the box of your product is damaged due to transportation. If the box is damaged for any reason, please return your box to the cargo authority to keep a record without signing any documents related to the delivery. Your new products will be sent to you by us immediately. In case of receipt of the products whose box is damaged, the damage or lack of the products inside mersanmutfak.com he is not responsible.

Is there any deformation in the delivered package?

 

If there is any deformation in the package brought by the cargo company or any doubt that makes you think that the product inside may be damaged, please open the package next to the cargo officer without signing the cargo form and check the physical condition of your orders inside. If you do not see a problem, sign the shipping form. If you think that the products in the box have been damaged in any way, do not take delivery of the products and request that you request a cargo damage report from the cargo officer. (Please do not take delivery of the recorded products. mersanmutfak.com a the products need to come back.)

 

The recorded products will be exchanged and re-shipped to you.

 

Defective, dented, broken or damaged delivery.

 

The duty of the cargo company mersanmutfak.com dan is to deliver the shopping you make safely to the right person by offering a safe transportation. If there is any damage to the product, you can go to the cargo branch and get a report. After the product arrives to us together with the record you keep, your exchange transaction will be made immediately.

return

 

In order to use the right of return for all kinds of mersan kitchen products, it is dependent on the fact that the packaging of the product has not been opened, has not deteriorated and the product has not been used. The shipping cost of the product returned with the reason of the right of return belongs to the BUYER.

 

For the realization of your return process;

 

The product to be returned must be sent with the original package / box received. (Example: Products with a cargo label pasted on the original box and taped with cargo duct tape are unacceptable.) The product must be returned as received.

 

The ‘Product Return Form’ on the back of the sent invoice must be filled in completely.

 

All shipping costs of the returned products belong to the BUYER.

 

The product to be returned must not have been used.

 

The return of products that have lost their resellability feature and are in a condition that cannot be purchased by another customer is not accepted.

 

If the invoice of the product has been issued on behalf of the corporate company, you need to send it together with the ‘Return Invoice’ issued by the institution in the form of ‘Product Unit Price + VAT’ for the return transaction. The invoice of the order returns issued on behalf of the institutions will not be completed if the ‘Return Invoice’ is not issued.

 

NOTE: Before processing your return, the necessary inspection of your order mersanmutfak.com The return is carried out by a specialist. In cases where it is deemed necessary to examine the product you want to return, it is sent to the authorized service of the brand or the supplier company for control. Regarding product return transactions, only mersanmutfak.com we ask you to contact with. All refund requests mersanmutfak.com Customer Service must be notified and mersanmutfak.com it must be sent by you by cargo to be sent to .

 

 

 

 

 

NEW APPLICATION IN ACCORDANCE WITH THE GENERAL COMMUNIQUÉ OF THE TAX PROCEDURE LAW NO. 385!

 

If you are not a taxpayer, when returning the product you have received, you must fill in the information in the relevant return section of the invoice you have and belong to our company in full, and then send it back to us together with the product by signing it. Otherwise, your refund process will not be completed.

 

When Your Refund Process Takes Place:

 

An information e-mail will be sent to you automatically when your refund is processed. The reflection time of your refund process on your statement varies depending on your bank. The reflection period of the refunded amount to your statement plus the balance is realized within 10 working days. mersanmutfak.com it is not possible for un to make any intervention in this process. In case of any delay, you can get detailed information from your bank.

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